re and
Ask yourself some questions:

Is the client a repeat customer?
Have they paid on time in the past?
How long have you had the client?
Have they given you referrals?
Can you see their side in this dispute?
How much money is involved
Is losing that amount worth saving the
Relationship?
Is the client likely to provide more work
in the future?
What might the client be worth to you
in the future?

Find out what caused the misunderstanding. Maybe someone
Messed up on your end. Then clearly and
Calmly communicate your position to the client. Be polite!
Don’t push. Seek information, not confrontation. If no
Understanding can be reached, forget about the money and don’t
Bring up the subject again. If you see the client as being a big
Part of your future you may want to forgive the debt without
Any further inquiry on your part. Instead, send them a large
Box of candy and a pair of tickets to the theater.


About the Author

Jim Finucan has been a top gun professional bill collector for
Some 15 years. His book “Past Due A Bill Collecting Manual”
Has helped many businesses double their debt collections using
The professional techniques he has developed.